Privacy Policy
Last updated 2026
1. Information we collect
Account data (name, email, phone), verification documents and selfies, transaction and wallet activity, device and usage data, and the content of support tickets or live-chat conversations.
2. How we use your data
To operate your account, process deposits and withdrawals, verify identity, prevent fraud, provide customer support, improve the platform, and meet legal or regulatory obligations.
3. Legal bases
We process data to perform our contract with you, to comply with legal obligations such as anti-money-laundering rules, and for our legitimate interest in keeping the platform secure.
4. Sharing
We share data only with service providers who help us run the platform (hosting, payment processing, identity verification, analytics) and with authorities where legally required. We never sell personal data.
5. Security
Data is protected with encryption in transit and at rest, cold-storage protection for digital assets, access controls and multi-layer authentication. No system is completely risk-free, so keep your credentials private.
6. Retention
Account and transaction records are retained for as long as your account is active and for the period required by financial regulations afterwards. Verification documents are deleted once retention obligations end.
7. Your rights
Depending on your jurisdiction you may request access, correction, deletion, portability or restriction of your data, and may object to certain processing. Contact support@vietai.dev to exercise these rights.
8. Cookies
We use essential cookies and local storage to keep you signed in and remember preferences such as theme. Analytics cookies help us understand feature usage.
9. Changes
We may update this policy; material changes will be announced in-app or by email.
10. Contact
Privacy questions can be sent to support@vietai.dev.